We love feedback!
We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our services.
There are many ways to provide us feedback, give us a compliment or make a complaint. You can submit through our online form, speak to one of our staff, phone us or email us. You have the option to disclose your details or remain anonymous, whichever you feel more comfortable with.
How to make a complaint, suggestion or compliment
If you wish to submit a complaint or offer us a suggestion or compliment, you can choose to speak with any of our staff directly. If you’re not happy with their response or don't feel comfortable doing that, you can ask to speak to their manager or the General Manager.
To submit your feedback, compliment or complaint, you can contact us:
via 1300 602 370
via email to email@example.com (you can detail your feedback/complaint or ask for a call back), or
via our online Feedback Form
If you need help or would prefer speaking directly to our General Manager, you can contact us:
via 1300 602 370 and ask to speak with the General Manager
via email to firstname.lastname@example.org and ask for the General Manager to call you back, or
via online Feedback Form and request help through the form
What we need from you
Please be clear, factual, and tell us the outcome you would like. Providing your name and contact details will help us to get in touch and could help to resolve the issue. If you provide feedback anonymously, we won’t be able to respond to you personally but we will take on board your suggestions and feedback, as part of our commitment to continuous improvement.
How we’ll respond
We aim to resolve complaints within 14 working days. If we can’t resolve your complaint or it requires further action (such as an investigation), we’ll explain why and let you know your other options, unless it was an anonymous complaint.
If we need to contact you, we will call the number you have provided. For privacy reasons, we can’t leave a message, unless your voicemail clearly identifies who you are. We encourage you to have a support person with you during any of our calls and ask that you identify if you have any special needs for the call to take place in a way that is suitable to your needs.